Refund Policy


If for any reason you are not satisfied with your purchase, most non-custom items may be exchanged or returned for a refund within 30 days of receipt.

All made-to-order pieces are eligible for return and full refund.Returns and exchanges of bespoke rings will be charged a restocking fee equal to 15% of the cost of the ring.Sales of engraved pieces are final at this time.We'll make it as easy and painless as possible – including free shipping.

​The following items cannot be returned for a refund or exchange at any time:

Custom and personalized Jewelry.Discounted items sold on our clearance page.For rings with cut diamonds 0.25 carat and above, the diamond is not returnable. We will work with you to exchange, adjust, or return the ring that the stone is set in.


If your ring doesn’t fit, we offer free resizing for domestic customers.

Damaged your Arzu Koch Designs piece? No problem, we are happy to repair your piece for an additional charge plus shipping & handling. Please email for more information.

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